FAQs


Shipping

How do I qualify for free shipping?

alayana.com offers FREE STANDARD 5-14 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50. Gift Cards and eGift Certificates do not apply. Select items considered hazardous materials are restricted and do not qualify for Expedited shipping and must be shipped ground.

International Shipping

Can I ship internationally?

Yes, alayana.com ships internationally.

Forgot Password 

I forgot my password, how do I log in?

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password hint. Your hint will be emailed to you. Please note that if you did not provide a password hint upon registration, the email you receive will be blank. If you still do not remember your password, you can reset your password.

 

Order Status

How can I find the status of my order?

You can find the status of a particular order and view your order history on the order status tracking page.

Credit Card Trouble

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, contact your financial institution for further assistance.

Out of Stock Products

How do I know when an item will be restocked online or stocked in stores?

Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.